FAQ (Frequently Asked Questions)
Q: What is the best way to contact your company?
A: You can reach us both by email and by phone. You can find this info on our Contact Us page. Chances are that contacting us by email will be the quickest way to get in touch with us.
Q: Can I place an order by phone?
A: As mentioned above, we no longer accept orders by phone. We have spent countless hours building a website that is not only secure but very easy to navigate and understand.
Q: Do you stock the items listed on your website.
A: We do have a small stock of certain items still but for the most part we order direct from the manufacturer/distributor. We have most items drop shipped directly to our customers. Once again, this allows us to keep our overhead low so that we can offer great prices to our customers.
**PLEASE NOTE: Occasionally our distributors may be out of stock or back-ordered on an item. If this happens we will place your name on the back-order list so that once the item comes in it will ship to you immediately. We will also contact you via email and inform you of the status of the part and when it is expected to be delivered. Unless we hear otherwise, we will leave your name on the back-order list.
Q: I have been emailing you but have not got any responses. Why?
A: We reply to ALL emails. If you have not received a reply from us please check your Trash/Bulk folder. It is possible that your email client/system may have marked our emails as Spam and automatically put it in your Trash or Bulk folder. If our email is marked as spam, be sure to change this in your email program so you can get replies in the future.
**PLEASE NOTE: If you have placed an order with us and have been trying to contact us about the order and have not received any responses be sure to check your Trash/Bulk folder. I can assure you that we have been replying. If we realize that you have not been getting the responses then we will send you an response through our Yahoo account (traxatv@yahoo.com). Emails from our Yahoo account should get through. If for some reason we notice that you have not received the emails from both of our email accounts we will try to reach you by phone.
Be sure that when you order from us, you use a valid email address. All communication is done by email.
Q: Do you accept VISA/Mastercard/AMEX/Discover cards?
A: We accept all these cards as payment through PAYPAL and Google Checkout. All payment transactions are handled through PAYPAL and Google Checkout's secure websites. Once you choose to checkout, you are directed to either PAYPAL or Google's website, depending on which you prefer, for CC processing. Once you are finished you are taken back to our site for confirmation.
Q: Is your site secure?
A: You can be assured that your financial information is 100% secure. Since all orders are handled directly on the Paypal website your personal financial information is kept secure. NO financial information is input or housed on our site. Click to view Paypal's Privacy Policies and Google's Privacy Policies.
Q: Do you offer warranties for the products you sell?
A: TRAX ATV LLC is not the manufacturer of any products that it sells. TRAX ATV LLC is strictly a distributor/reseller of aftermarket performance products. TRAX ATV LLC does not Warranty or Guarantee any parts that it sells. All Warranty claims and issues are handled and backed by the manufacturer. Please contact the manufacturer for any warranty issues. TRAX ATV LLC stands behind the products that it sells and will assist the customer in contacting the manufacturer if needed. Because we are committed to our customers, we will act as a liason between the customer and the manufacturer in order to assure all warranties are handled and that our customers are taken care of. For more info on warranties please visit our Warranties page
Q: What is your return policy?
A: Our return policy is listed on our Policies page.
Q: How do I get in touch with the manufacturer of my parts (shocks/swingarms/a-arms/etc.) regarding warranty/issues?
A: Here is a list of the manufacturers (and their phone numbers) that we sell parts for. Please contact them for any issues or concerns regarding their products. If the manufacturer you are searching for is not listed, please feel free to contact us for help.
- Eyeball Engineering - (702) 433-9414
- Houser Racing - (877) 646-3278
- JD Performance - (951) 676-7957
- Elka - (800) 557-0552
- TCS - (951) 245-7484
- FASST - (562) 601-8119
- Streamline Brakes - (800) 310-5519
- Big Guns - (800) 870-4461
- Edelbrock - (310) 781-2222
- DMC - (951) 300-2250
- Modquad - (541) 926-1012
Q: Do you accept foreign orders?
A: Yes we now accept foreign orders.
Due to fraud we have very strict policies in place for foreign orders. We ONLY accept payments for foreign orders in the form of wire tranfers. If you live outside the United States and are comfortable with wiring the payment to us through your bank then contact us for a quote and help putting the order through. You can contact us HERE.
We ship foreign orders through the USPS and occasionally through UPS. You will need to contact us for a quote.
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